Custoz

Answer every enquiryon WhatsApp, on time.

One shared inbox for your whole team, AI that answers the routine questions, and routing that gets each conversation to the right person — so no customer is left waiting.

Start freeSee it in action
✓ Official WhatsApp Cloud API✓ No credit card✓ Set up in an afternoon

Good morning, Asha

PN

Priya Nair

Is my order shipped yet?

Orders
RM

Rahul Mehta

Thanks, that worked!

Support
AS

Ana Souza

Can someone call me back?

Callback
IS

Imran Shaikh

Price for 20 licences?

Sales

Answered within 5 min

94%

Sample workspace

PN

Priya Nair

WhatsApp · +91 98•••• 4410

Is my order shipped yet?10:02
Yes! It left this morning. Here's your tracking link 10:02

Answered by AI · from your FAQs

Order #4410 shipped today with BlueDart. Expected Thursday.

SentHand-off if unsure

Built for teams that run support and sales on WhatsApp

Software supportOnline storesClinicsCoaching & educationReal estateTravelAccounting firmsLocal servicesSoftware supportOnline storesClinicsCoaching & educationReal estateTravelAccounting firmsLocal services

Team inbox

Mine 4Unassigned 2
MI

Meera Iyer

Need an invoice copy please

Billing
TB

Tom Becker

App won't sync since update

Support
FK

Fatima Khan

Do you deliver to Pune?

Sales
AR

Arjun Rao

Call me after 4 pm

Callback

Karan is typing in this chat

No two people answer the same customer.

Shared inbox

One number, the whole team

Everyone works from the same WhatsApp inbox. Assign chats, leave private notes, and see who is replying — so customers get one clear answer, not three.

See the inbox
TB

Tom Becker

Support · waiting 1 min

The app won't sync since the update. I've tried logging out.14:31

Answered from your knowledge base

Sorry about that, Tom. Version 4.2 needs a fresh sign-in token: open Settings → Account → Reconnect, and sync should resume within a minute.

Sent automaticallyA person can take over anytime

Decision

Safe to answer

Matched article: “Sync after updates”

AI replies

AI answers, your team takes over

Custoz checks whether a question is safe to answer, replies from your knowledge base, and hands anything tricky or sensitive straight to a person — with the whole conversation attached.

Start free

Routing rules

1

Message mentions “invoice” or “refund”

Billing team
2

Customer has an open ticket

Same agent as last time
3

Outside 9:00–18:00

AI replies, callback booked

Callback · today 16:00

Arjun Rao · assigned to Neha

Routing, tickets & callbacks

The right person, every time

Send billing to billing and repeat customers to the agent they know. Turn a chat into a ticket or a booked callback, and nothing promised gets forgotten.

How routing works

Everything your team needs on WhatsApp

Shared inbox

Assign, note and reply together.

AI replies

Answers from your own FAQs.

Routing

Rules that pick the right person.

Tickets & callbacks

Track every promise to done.

Templates

Approved messages, ready to send.

WhatsApp forms

Collect details inside the chat.

Automations

When this happens, do that.

Broadcasts

Reach a list in one send.

Audiences

Segments that update themselves.

Knowledge base

One source for people and AI.

Events API

Your systems trigger messages.

AI that knows when to step back

AI that does the busywork, people who do the caring

Custoz answers the questions it's sure about, passes the rest to your team, and hands anything sensitive to a person — with the whole conversation attached.

1 / 4

Incoming · 09:14

What time do you open on Sunday?

Answered automatically

We're open 10:00–16:00 on Sundays. See you soon!

Reply agent

Decides whether a message is safe to answer, then answers from your knowledge base. If it isn't sure, it hands over.

Learn more

Made for the team you have today — and the one you'll have next year

For shops, clinics and service businesses

Up and running before lunch

Connect your WhatsApp number, invite the team and start answering from one inbox. No developer needed.

  • Guided WhatsApp number setup
  • Ready-made templates
  • AI replies from day one
  • Works on any laptop or phone browser
Start free

Small teams

1Connect number
2Invite team
3Add your FAQs
4Go liveDone

How teams use Custoz

Customer story

EasyDo runs its WhatsApp support line on Custoz

Liberty Infospace answers EasyDo customers over WhatsApp with a shared inbox, AI replies and ticketing — the same product you can start free today.

Use case

Support desks: fewer repeat questions

Put your FAQs in the knowledge base and let the AI handle opening hours, delivery areas and password resets, while your team takes the real problems.

Use case

Sales teams: follow up before leads go cold

Capture details with a WhatsApp form, route the lead to the right rep, and book a callback without leaving the chat.

Works with the tools you already use

Show orders and payments inside the chat, send invoices from your accounts, and connect anything else through n8n or our events API.

See integrations
ShopifyWooCommerceRazorpayStripeTallyn8nClaudeGitHub docsWebhooksEvents API

Your customers are already messaging you. Answer them well.

Bring your WhatsApp number, your team and your FAQs. Custoz does the rest.

Start freeBook a demo

No credit card needed.