For online stores
Order updates your customers actually read
Connect your store and payment provider, and Custoz turns every new order, payment or shipment into a WhatsApp message — then handles the replies in the same inbox.
Store events · Live
Order created
Shopify · Priya Nair
Payment captured
Razorpay · ₹2,340
Order fulfilled
Tracking link sent
Checkout left
Reminder template queued
Each event starts your automation rules
Your store's moments, on WhatsApp
Shopify and WooCommerce
Orders created, paid, fulfilled or cancelled — and Shopify checkouts left behind — arrive as events Custoz can act on.
Razorpay and Stripe
Payments captured or failed, invoices paid, refunds processed and subscription changes become events too.
Signed and verified
Every incoming webhook is checked against your provider's signature before anything happens.
Rules you set once
Pick an event, add conditions if you need them, and choose the template that goes out.
Order details in the message
Fill template variables with values from the event, such as the order number or tracking details.
Replies land in your inbox
When a customer answers an order update, your team or the AI picks it up like any other chat.
Set up in four steps
- 1
Connect your provider
Add Shopify, WooCommerce, Razorpay or Stripe in Settings → Integrations and paste the webhook address into your provider.
- 2
Watch it connect
The integration shows as connected once the first signed webhook arrives.
- 3
Choose your templates
Pick or create approved templates for confirmations, payments and shipping.
- 4
Add a rule per event
When an order is paid, send the payment template. Done.
Contact · Priya Nair
Created from Shopify order
Name and email from the order
Order fulfilled
Shipping template sent
Replied: “Thank you!”
Closed by AI
New contacts, automatically
Every order builds your contact list
When an event arrives with a number Custoz hasn't seen, a contact is created with the name and email from the order. Existing contacts keep the details you already have.
- Local numbers are normalised with your default country code
- Events without a phone number are logged, not sent
- Contacts in the trash are never messaged
Questions, answered
No. Each adapter gives you a webhook address and a secret to paste into your store or payment provider's settings.
Explore the features behind it
Your customers are already messaging you. Answer them well.
Bring your WhatsApp number, your team and your FAQs. Custoz does the rest.
No credit card needed.