Shared inbox
One WhatsApp number. Your whole team.
Every customer message lands in one inbox. Admins see everything, agents see the chats that are theirs, and each conversation has exactly one owner — a person or the AI.
Inbox · Waiting
Meera Iyer
Need a copy of last month's invoice
Tom Becker
Sync stopped after the update
Fatima Khan
Do you deliver to Pune?
Arjun Rao
Call me after 4 pm
Asha owns this chat — only she can reply
Built for a team, not a phone
Stop passing one handset around. Custoz gives every person their own login on the same business number.
One owner per chat
Each conversation belongs to the AI or to one agent, so two people never reply to the same customer at once.
The right view for each role
Admins see every conversation in All, AI, Waiting and Agents tabs. Agents see only the chats assigned to them.
Live idle timers
An open chat shows a countdown. When a customer goes quiet, the chat closes on its own and your closing message goes out.
Full history, every time
Threads are kept per customer number, so whoever picks up next sees every earlier conversation and note.
Clean hand-offs
Move a chat from the AI to a person, or from one agent to another, without the customer starting over.
Photos, voice notes and files
Images, documents and voice notes arrive in the thread and are stored safely, ready for your team to open.
Chat closed · Priya Nair
Closed by idle timer
No reply for 2 minutes
Rating form sent
How did we do today?
Priya rated 5 / 5
“Quick and clear, thanks!”
Closing the loop
Chats end on purpose, not by accident
Customers can close a chat themselves by texting “close”. Quiet chats close when their timer runs out. Either way, Custoz can send a closing message or a quick rating form, so you hear how it went.
- Each workspace sets its own idle time
- Smart close: “please close my account” isn't mistaken for “close the chat”
- Ratings land back on the conversation
Questions, answered
Yes. Your business number is connected once through the official WhatsApp Cloud API, and every team member signs in to Custoz with their own account.
Works with the rest of Custoz
Your customers are already messaging you. Answer them well.
Bring your WhatsApp number, your team and your FAQs. Custoz does the rest.
No credit card needed.