Customers
How teams use Custoz
Custoz started as the WhatsApp support line for a real product with real customers. Here's that story, and the ways other kinds of teams can put it to work.
EasyDo support line
Customer asks about their plan
Answered with live billing details
Account change request
Handed to the support team
Ticket opened
Tracked until it's resolved
Running on Custoz every day
What the team uses
Shared inbox
One WhatsApp number, every agent
Knowledge base
What the AI answers from
Tickets & callbacks
For issues that need time
Customer story
Liberty Infospace runs EasyDo support on Custoz
Liberty Infospace answers EasyDo customers over WhatsApp from one shared inbox. The AI handles routine questions using EasyDo's knowledge base, looks up a customer's account and plan when it's relevant, and hands anything sensitive to the support team, who track longer issues as tickets.
- Shared inbox for the whole support team
- AI replies grounded in the knowledge base
- Customer and billing details pulled into the chat
- Tickets and callbacks for follow-ups
Ways teams put Custoz to work
These are use cases — common ways the product is used — not customer stories.
Want to be our next story?
Your customers are already messaging you. Answer them well.
Bring your WhatsApp number, your team and your FAQs. Custoz does the rest.
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