Knowledge base
Write it once. Your team and the AI both use it.
Your help docs become the single source of truth for every reply. Agents pull answers into a chat in a couple of clicks, and the AI answers customers from the same pages.
Suggested articles · Tom Becker
Sync after updates
Matches “sync stopped after update”
Reconnect your account
Settings → Account
Known issues in 4.2
Release notes
Type / in the reply box to search
Built for real answers
Whole pages, not fragments
Each doc page is kept as one complete topic, so answers come with their full context — steps, notes and links intact.
Formatted for WhatsApp
Steps become numbered lists, callouts become quotes, and links point to your public help site — ready to paste into a chat.
Fast search in the chat
Type / in an empty reply box, search, preview, then insert a link or the text itself.
Suggestions as you reply
Above the reply box, Custoz shows up to three articles that fit the customer's latest question.
What the AI answers from
For each question, the AI picks the most relevant pages and writes its reply from them — and can open more if it needs to.
Several sources
Connect more than one docs folder or repository, each kept separate with its own prefix.
Always up to date
Docs live where your team already writes them — a GitHub repository — and Custoz keeps its copy in sync.
- 1
Connect GitHub
Add the GitHub integration and choose the repository, branch and folder.
- 2
Push a change
Each push to that branch updates the knowledge base within moments.
- 3
Nightly check
A nightly sync catches anything a push might have missed.
- 4
Sync now
Need it this second? Hit Sync now in the dashboard.
Questions, answered
From documentation files in a GitHub repository you choose. Custoz reads them with access you grant through the GitHub integration.
Related
Your customers are already messaging you. Answer them well.
Bring your WhatsApp number, your team and your FAQs. Custoz does the rest.
No credit card needed.