Broadcasts & campaigns
Reach the right people, then keep the conversation going
Send one message to a list, or build a journey that waits, listens and branches. Custoz checks consent and timing before every send, so your messages stay welcome.
Broadcast · Diwali offer
Audience: opted-in customers
Skipped: opted out or messaged today
Variant A vs B
Winner picked by replies
Send at each person's best time
Spread across the day
Health check passed — ready to launch
Results · Diwali offer
Sent
Every eligible contact
Read
Opened in WhatsApp
Replied
Replies go to the AI with the offer in mind
Broadcasts
One message, sent with care
Pick an approved template and an audience. Send now, schedule it, or let Custoz spread it across each recipient's best time. Test up to three versions on a sample and send the winner to everyone else.
- A pre-send check blocks empty audiences, unapproved templates and a red quality rating
- Warnings for missing variables, low consent and your daily Meta limit
- Large sends ask you to confirm the recipient count
- Track sent, delivered, read and replied for every person
Campaign · Trial follow-up
1 · Send “How's your trial going?”
Template
2 · Wait for a reply, up to 3 days
Wakes early on any reply
3 · If interested → assign to sales
Otherwise send tips
Campaigns
Journeys that listen
Build a campaign from simple steps: send a message, wait, branch, take an action, end. A wait can be a fixed time or until the customer replies, reads, taps a button or fills a form. Custoz sorts each reply — interested, a question, not now, or stop — so the journey can react.
- Actions: tag, update a field, move a lead stage, add to a list, assign an agent, open a ticket
- Quiet hours hold promotional messages until you open
- A daily cap per contact across all campaigns and broadcasts
- Edit a live campaign without breaking journeys already underway
Audiences that keep themselves up to date
Static lists
Add people by hand, import a CSV, or let automations add them for you.
Live segments
Save conditions — tags, activity, form answers, connected tools — and the members update every time you use them.
Nightly suggestions
Custoz spots groups worth reaching: stalled leads, trials ending, low chat ratings, quiet opted-in contacts and more.
Consent · Rahul Mehta
“STOP”
Marketing messages switched off
Active campaigns
Ended for this contact
Service updates
Order and ticket messages still allowed
Consent
Opt-in and opt-out, handled
Marketing templates only go to contacts who said yes. Customers can text STOP or START at any time, or tap a consent button, and Custoz updates their choice and confirms it. Opting out ends every active campaign for that person at once.
Related
Your customers are already messaging you. Answer them well.
Bring your WhatsApp number, your team and your FAQs. Custoz does the rest.
No credit card needed.