Integrations
Your other tools, speaking WhatsApp
When an order ships, a payment fails or a bill goes overdue somewhere else, Custoz can hear about it and reply to the customer on WhatsApp — automatically.
Events received
Order fulfilled · #5521
Shopify · tracking included
Payment failed
Razorpay
Invoice paid
Stripe
Each event can start an automation
Stores and payments
Signed webhooks from these platforms become events your automations answer on WhatsApp.
Shopify
Orders, payments, shipping with tracking, abandoned checkouts and new customers.
WooCommerce
New orders and status changes — paid, completed, cancelled, refunded.
Razorpay
Payments, failed payments, payment links, refunds and subscription renewals.
Stripe
Completed checkouts, paid and failed invoices, subscriptions and payments.
Accounts, AI and docs
Tally
What each customer owes, their open bills and how overdue they are — for the AI, your rules and your audiences.
Claude by Anthropic
Writes the AI's replies to customers from your docs and billing tools.
TypeSafe Jev
Makes the AI's decisions: who needs a person, what they're asking, which docs and forms fit.
n8n
Let your own n8n workflow answer customers instead of the built-in AI.
GitHub
Reads your documentation repositories into the knowledge base.
Custom webhook · field mapping
order.customer.phone
→ Phone number
order.customer.name
→ Contact name
event
→ Event type
Any other system
Not on the list? Connect it anyway
Point any tool's webhook at Custoz and map its fields — the phone number, the name, the event type — with a few clicks. Or send events straight from your own app with the events API.
- Field mapping with simple paths like order.customer.phone
- Event details available as message variables
- Duplicate deliveries recognised and ignored
Connected safely
Secrets stay sealed
API keys and webhook secrets are encrypted on our servers and never shown again after you save them.
Signatures checked
Webhooks from stores and payment platforms are verified with each platform's signature before anything happens.
Switch on, switch off
Turn integrations on and off from Settings. Audience conditions that use a switched-off tool are skipped, with a warning.
Related
Your customers are already messaging you. Answer them well.
Bring your WhatsApp number, your team and your FAQs. Custoz does the rest.
No credit card needed.