About
A keeper for every conversation
Custoz helps businesses look after the customers who message them on WhatsApp. It's built by Liberty Infospace, and it started as the tool we needed ourselves.
Where the name comes from
Custos is Latin for keeper, the one who looks after something. That's the job: making sure every customer who writes in is answered, by the right person, and nothing they were promised slips through.
Why WhatsApp
For many businesses, WhatsApp is where customers already are. They ask about orders, book visits, chase invoices and report problems there, often on one phone that a single person carries around.
Custoz turns that phone into a shared workspace: one number, a whole team, an AI that answers the routine questions, and a clear record of who said what.
Built on a real support line
Liberty Infospace runs its EasyDo support line on Custoz. Every feature you see here is used every day to answer real customers.
What we believe
Attentive, not pushy
Good service notices what a customer needs and answers it. It doesn't nag or invent urgency.
Plain words
Short, clear messages beat clever ones, for customers and for the teams answering them.
People stay in charge
AI handles the routine questions it's sure about. Anything sensitive goes to a person, with the full history.
Promises get kept
If someone says “we'll call you back”, there should be a ticket or a booked callback to make sure it happens.
Your data is yours
Each workspace's conversations and contacts are kept separate, and you decide who on your team can see what.
Made to fit your business
Your name, your wording, your templates and your rules. Custoz adapts to how you work.
Get in touch
Your customers are already messaging you. Answer them well.
Bring your WhatsApp number, your team and your FAQs. Custoz does the rest.
No credit card needed.